Q: What payment methods do you accept? A: PayPal, T/T (Bank Transfer/Wire Transfer), and Western Union,Escrow. But there will be some handing fee if you use different methods.If you pay by paypal,you need to pay 4.5% paypal handing fee.If you pay by TT,you need to pay 20usd bank handing fee.If you pay by Escrow,you need to pay 5% handing fee.If you pay by Western Union,you don't need to pay any fee.
Q: How soon will you ship my order after I've made my payment? A:Normally in 2-3 working days.
Q: It’s been so many days!Where's my order? A: Sorry for the trouble. Delivery can be affected by weather, customs, policy change and others.If you believe you’ve been waiting for too long, please contact our sales representative.
Q: What can I do with defective items? A: We need pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for combining them to the next new order. As compensation, we may give a discount for your next order.
Q: Can I customize items, such as to print our own logo, or to alter the design? A: Yes, for most products on TVC Mall. Please contact us or your sales representative to check with the details.
Q: I’m interested in certain products but they are not listed on TVC Mall. Since you are a professional supplier, can you source them for me? A: We would love to. Show us the product images as well as the description.